Returns & Refunds

Return Window

Most items are eligible for return within 7 days of delivery, provided they are unused, in their original packaging, and with all tags/accessories intact.

How to Request a Return

Go to My Orders, open the relevant order, and use the Cancel/Return option. Our team will get in touch to arrange pickup.

Refunds

Once the returned item is received and inspected, refunds are processed to your original payment method (or wallet, for wallet-paid orders) within 5-7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or wallet credit.

Non-Returnable Items

Customized/personalized products (e.g. designed stamps, visiting cards, PVC/ID cards) cannot be returned unless defective or damaged on arrival, since these are made specifically for you.

Damaged or Wrong Item

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging, and we'll arrange a free replacement or full refund.

Need Help?

Reach out via our Contact Us page for any return or refund query.